Топ-100
Global Experts Series
Global Experts on
Marketing Certification
We are launching a series of interviews in which we will publish the opinions of leading academics and practitioners from around the world on what an objective assessment of marketing competencies should be.
  • Eric David Cohen
    UNICAMP Professor of Marketing
    One of the most respected researchers in Brazil. Doctor of Marketing (FGV).

    Previously, he served as CEO of Carrefour Bank, Rector of Centro Universitário Curitiba, Director of American Express, and Director of the Instituto Brasileiro de Mercado de Capitais.
SkillMark:
How serious is the problem of subjective evaluation in marketing, especially when hiring and evaluating employees?
ERIC COHEN:
One of the predicaments of marketing is the difficulty to assess returns and results. CEOs always know the cost, but it is extremely difficult to provide concrete, tangible results. In addition, marketing struggles to become more of a science than art. But it is easy to understand why: marketing, surely more than any other field of knowledge in business administration, is affected by multiple external and internal variables. Thus, to hire, promote and assess team member performance, to be fair, one would need to control all these effect - easier said than done.
SkillMark:
How important is it for marketing certification to be based on current research rather than just on practical experience or intuition?
ERIC COHEN:
By all means, to achieve the status of a scientific domain, marketing must follow the example of other disciplines, such az supply chain, finance, economy and add whenever possible laws that explain behavior of specific variables, empirically test cause-and-effect relations, and a collection of evidences captured from experiments, research and surveys. 
SkillMark:
Do you think that key marketing competencies are universal for different countries, or should global certification take into account local specifics?
ERIC COHEN:
Experience shows us that there is no single solution that fits all markets. Although yes, there are universal rules and behaviors that can we replicated and seen eveywhere, when practitioners attempt to adopt a formula or strategy from a home market to their subsidiaries, they often fail. We shold all be cognizant and avoid making these mistakes. 
SkillMark:
What advice would you give to young professionals who want to prove their skills and stand out in the job market?
ERIC COHEN:
Marketing practitioners must be at the same time specialists and generalists. They must have skills in psychology, strategy, digital marketing, but must also think like the owner -- in other words, they need to be vigilant and act when some business process is not functioning properly. To me, professionals must continually seek qualifications and certifications, especially in a field like ours, which is changing rapidly and must adapt to a new market, inscreasingly competitive and demanding. 
SkillMark thanks Professor Eric Cohen  for participating.

Stay tuned for upcoming interviews with experts from Asia, Africa, and Latin America.